addetto al customer service

TVH KEEPS YOU GOING.

As a leading parts specialist for off-road machines, TVH proudly serves key markets in:
- Material handling equipment
- Industrial equipment
- Construction equipment
- Agricultural equipment
With over 1 million different parts in stock and a database of nearly 50 million references, we supply customers in 180 countries. Drawing on more than 50 years of experience, we offer an extensive range of services, from Europe's largest electronics remanufacturing department to TVH University and a unique remanufacturing division.

Headquartered in Waregem, Belgium, and with a regional office in Kansas, USA, TVH operates in 90 locations worldwide.

We are looking to strengthen our team of 10 internal sales advisors in Torino. As an internal sales advisor, you are the first line of support to deal with all customer's questions or requests in a speedy and qualitative manner.

Your responsibilities:
- You are the primary contact for customers for all current affairs: offers, back orders, questions about invoices, complaints.
- You observe customer challenges and are solution driven.
- You collaborate and communicate constructively with all departments within TVH and stimulate colleagues from other departments to work together on a high customer satisfaction.
- You signal and report about bottlenecks within the assigned processes.
- You register and administrate client information, documentation, complaints and signals in the relevant systems in order to have an accurate and complete insight into the status of clients.

- You have strong, customer oriented thinking and acting skills. Previous customers' experience is a plus.
- You are solution driven and persistent.
- You have good organizational skills and you are able to set priorities.
- You are a teamplayer.
- You are fluent in Italian and you have an understanding level in English.
- Working hours are 9:00-13:00 / 14:00-18:00, from Monday to Friday.

CONTRATTO A TEMPO INDETERMINATO

DA 1 A 5 ANNI

FULL TIME

TITOLO DI ISTR. SEC. SUPERIORE SENZA ACCESSO UNIV.

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La selezione è rivolta a candidati di entrambi i sessi (art 27 d.lgs n. 198/06).