Mercoledì 04 Ottobre 2017 (Colloqui con preselezione) Giovedì 05 Ottobre 2017 (Colloqui liberi)
4455 - Warranty auditor
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.
To learn more about MSXI, please visit www.msxi.com
We are currently looking for a:
“Warranty Auditor - North East and Central Italy”
Purpose of the role
Provide tighter warranty claim controls with a comprehensive on-site review of dealer workshops and administrative processes to identify and remedy inefficiencies of warranty processes.
Duties and Responsibilities
•Assist in the selection of dealers to participate in the program;
•Analysis of dealer historical warranty cost performance;
•Manual review of pre-selected paid claims and associated dealer documentation to validate that correct administrative procedures have been followed and that the selected claims were appropriate in all respects;
•Review of all dealer service department processes, technician, service advisor and warranty administrator training;
•Advise dealer on best practices with respect to warranty processes and compliance with the Warranty manual;
•Assist Implementation of new / revised processes as may be required at dealerships;
•Prepare detailed review reports identifying potential audit risk, inappropriate and/or inaccurate claims, areas of process inefficiencies training requirements;
•Prepare specific action plans;
•Present to the dealer senior management including Dealer Principals and negotiate charge back at closing meeting while still on site;
•Reviews will be conducted at dealer premises and will take on average one weeks to complete;
•Identify potential audit risk, inappropriate and/or inaccurate claims, areas of process inefficiencies training requirements etc;
•Share any best practice with the Team;
•Propose new process improvement solution.
Competencies Knowledge and Skills required:
•Degree Certificate (Mechanical Engineering would be preferred);
•At least 2 year experience in Warranty / Technical support;
•Knowledge of Dealer/Workshops processes;
•Organized and determined persistent person;
•Interpersonal, communication and listening skills;
•Own work Planning & organizing;
•Mobility / flexibility.
North East and Central Italy.
MSX International is an equal opportunity employer and positively commits to build a truly diverse workforce. Only shortlisted candidates will receive a direct reply. Personal data treatment abides with the applicable European regulations.