Quality Assurance Analyst
Who We Are
OKCoin is on a mission to make crypto investing and trading more accessible to anyone around the world. We are
building the next generation of tools to help onboard the investors and traders who have been on the fence about
OKCoin is a global exchange with offices in San Francisco, Malta, Hong Kong, Singapore, Japan and Korea. We are a
collective of global citizens with a common passion to help decentralize finance and level the economic playing
field for everyone around the world.
About the Team:
The Customer Service team plays an important role in providing solutions and collecting feedback from our
customers for better improvement. As the front liner, we are the voice to the company from our customers..
About the Opportunity:
The successful candidate will think big about the future of crypto and how you can bring individual investors and
institutions into the crypto economy more quickly. You will possess the ability and willingness to balance customer
needs with business priorities.
At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and
adjust plans on-the-fly. You must also have strong prioritization skills and willingness to roll up one's sleeves to get
the job done.
What You’ll Be Doing: ● Perform daily audits on the internal system. ● Provide analysis of errors and feedback to respective teams. ● Work with the Internal Training Team to align Policy understanding of QA and moderation teams. ● Provide support on Policy/Quality related questions on ad-hoc basis. ● Responsible for guiding new joiners in order to achieve Ramp up targets. ● Work closely with Operation Team in order to provide feedback on quality. ● Identify potential failure of Policy Update and propose a recovery plan in advance. ● Conduct Quality meetings with the team to analyze errors. ● Conduct 1 to 1 quality coaching session. ● Learn the frontless customer experience strategy and support execution
What We Look For In You:
● University Degree or equivalent. ● Minimum 2-4 year working experience as Quality Assurance Analyst. ● With CSR and training related experience preferred. ● Experienced in working in BPO/call center/customer service environment. ● Experienced in live chats, emails, and phone calls center environment. ● Has an eye for details. ● Possesses good interpersonal skills. ● Able to work independently. ● Excellent command of spoken and written English with additional at least 1 additional language
(Russian, Spanish, Portuguese, Turkish, French, German, Italian or Polish)
If you wish to apply for this position, you must attach your CV in English
CONTRATTO A TEMPO INDETERMINATO
DA 1 A 5 ANNI (Requisito Obbligatorio)
LAUREA (VECCHIO E NUOVO ORDINAMENTO) (Requisito Obbligatorio)