16573 - Italian speaking customer service representative ref. n. 368808
responsabile commerciale grandi clienti
Customer Service Representative
Who We Are
OKCoin is on a mission to make crypto investing and trading more accessible to anyone around the world. We are
building the next generation of tools to help onboard the investors and traders who have been on the fence about
OKCoin is a global exchange with offices in San Francisco, Malta, Hong Kong, Singapore, Japan and Korea. We are a
collective of global citizens with a common passion to help decentralize finance and level the economic playing
field for everyone around the world.
About the Team:
The Customer Service team plays an important role in providing solutions and collecting feedback from our
customers for better improvement. As the front liner, we are the voice to the company from our customers..
About the Opportunity:
The successful candidate will think big about the future of crypto and how you can bring individual investors and
institutions into the crypto economy more quickly. You will possess the ability and willingness to balance customer
needs with business priorities.
At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and
adjust plans on-the-fly. You must also have strong prioritization skills and willingness to roll up one's sleeves to get
the job done.
What You’ll Be Doing: ● To undertake any tasks delegated by the Assistant Manager/Manager/Team Leader and global site
team. ● To identify areas for service and procedural improvement and make recommendations to the
Assistant Manager/Manager and Team Leader. ● To participate fully in the team, taking part in regular team meetings, buzz sessions, giving feedback
and ideas to colleagues and to the Assistant Manager /Manager/Team Leader. ● To escalate any queries or unresolved issues to Level 2/Team Leader and as advised by the
operations management, which cannot be completed within the agreed procedures. ● To handle all inquiries/issues from global customers. ● To handle complaints and feedback related to websites, products, platforms, and services, etc. ● Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
● Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming
obstacles; good cost-efficient decision making. ● Excellent time management: ability to multi-task to solve issue for Customers, while managing time. ● Polished delivery: ability to communicate in a structured and professional manner.
What We Look For In You: ● Excellent command of spoken and written English with additional at least 1 additional language
(Russian, Spanish, Portuguese, Turkish, French, German, Italian, or Polish) ● Strong customer service skills, highly motivated team-player. ● Knowledge of digital asset exchange/trading. ● Demonstrated ability to motivate others and achieve results. ● Fast typing skills (at least 40 words per minute). ● Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like
GA. ● Inbound call center customer service-related work experience is preferred. ● Willing to work on shift rotation
If you wish to apply for this position, you must attach your CV in English