L&D Specialist - Customer Service
Who We Are
OKCoin is on a mission to make crypto investing and trading more accessible to anyone around the world. We are
building the next generation of tools to help onboard the investors and traders who have been on the fence about
OKCoin is a global exchange with offices in San Francisco, Malta, Hong Kong, Singapore, Japan and Korea. We are a
collective of global citizens with a common passion to help decentralize finance and level the economic playing
field for everyone around the world.
About the Team:
The Customer Service team plays an important role in providing solutions and collecting feedback from our
customers for better improvement. As the front liner, we are the voice to the company from our customers..
About the Opportunity:
The successful candidate will think big about the future of crypto and how you can bring individual investors and
institutions into the crypto economy more quickly. You will possess the ability and willingness to balance customer
needs with business priorities.
At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and
adjust plans on-the-fly. You must also have strong prioritization skills and willingness to roll up one's sleeves to get
the job done.
What You’ll Be Doing: ● Facilitate impactful and targeted training sessions for the Customer Service team ● Take full ownership of learning initiatives to ensure smooth execution, timely follow-up and
knowledge consistency across teams ● Accurately access and evaluate training needs and develop yearly training plans for the team ● Deploy a wide variety of training solutions and be exposed to training operations on a local scale ● Monitor and evaluate training program effectiveness and follow-up accordingly; ● Work closely with the regional teams to ensure training strategy alignment ● Resolve problems and tailor programs/ training approach to best suit business needs ● Maintain a keen understanding of training trends, developments and best practices ● Challenge yourself in a diverse and dynamic work environment with frequent cross-department
initiatives ● Support cross-department training and learning needs as needed
What We Look For In You: ● University degree or equivalent ● At least 2 years training experience ● Excellent English communications skills ● With CSR and Training related role preferred ● Excellent communication and interpersonal skills ● Independent and able to multitask, able to work within timelines ● Highly meticulous and detail-oriented, takes great pride in work ● Structured thinking, able to evaluate problems and come up with effective solutions ● Positive and energetic outlook, able to motivate others ● Ability to thrive in a fast-paced environment ● Passionate about training and education
If you wish to apply for this position, you must attach your CV in English
CONTRATTO A TEMPO INDETERMINATO
DA 1 A 5 ANNI (Requisito Obbligatorio)
LAUREA (VECCHIO E NUOVO ORDINAMENTO) (Requisito Obbligatorio)