Lingotto Fiere
Via Nizza 294 – Torino

4-5 Ottobre 2017

Ingresso gratuito

10.00 - 18.00

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Elenco in aggiornamento

 

Msx International

Giornate di partecipazione
Mercoledì 04 Ottobre 2017 (Colloqui con preselezione)
Giovedì 05 Ottobre 2017 (Colloqui liberi)
Stand

C16


4454 - Warranty assessor

ingegnere meccanico
:
Purpose of the Position:
Works from the back-office platform ensuring quantitative and qualitative work on Assessing/Pre-Authority activity. Working in cooperation with the Technical Account and the Process Account highlights any technical/process discrepancy proposing specific recovery actions.

Duties and Responsibilities:

People
 Communicate with II level Assessor and Team Leader about cases in analysis

Process
 Manage day by day warranty claims and/or pre-approval according with daily workload
 Minimum 70 claims or 35 tickets managed on daily basis with 0,5% margin of error
 Verify warranty policies and procedures application
 Check claims integrity
 Check claims correctness according with FCA systems
 Address claims control according with Dealer behavior and deficiency
 Self-assessment on managed cases on weekly basis
 Provide to II level Assessor and Team Leader feedbacks about Dealer behaviors and deficiencies


Customer
 Communicate with Customer about cases in analysis




Authorities:

People
 None
Finance
 None
Asset & tools
 None
Process
 None
Customer
 None
Competencies Knowledge and Skills required:
 Delivery accuracy
 Knowledge of warranty terms and rules
 Knowledge of workshops’ processes
 Knowledge of diagnosis operations (both mechanical and electronic)
 Knowledge of operations’ cycles
 Knowledge of technical support material (tech manuals, Service News, Campaigns)
 Ability to inter-relate with FCA Management and colleagues
 Excellent verbal and written communications
 Excellent ability to work with cross functional teams
 Initiative and independence
 Aptitude for problem solving
 Ability to process and deficiency mapping
 Ability to work under pressure
 Teamwork capability
 Fluent use of PC (Word, Excel, Power Point)


Qualifications:
 Engineer bachelor’s degree (Technical university)
Spoken languages: Italian/English/French/Spanish/Portoguese/German/Dutch
  • Italia: Comune di None (TO)

CONTRATTO A TEMPO DETERMINATO
NESSUNA ESPERIENZA
FULL TIME