Lingotto Fiere
Via Nizza 294 – Torino

4-5 Ottobre 2017

Ingresso gratuito

10.00 - 18.00

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Msx International

Giornate di partecipazione
Mercoledì 04 Ottobre 2017 (Colloqui con preselezione)
Giovedì 05 Ottobre 2017 (Colloqui liberi)
Stand

C16


4426 - Aftersales processes consultant

ingegnere meccanico
:
SX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

To learn more about MSXI, please visit www.msxi.com




We are currently looking for a:

“After Sales Processes Consultant”




Purpose of the Position:


The After Sales Processes Consultant support one of MSX International key customers in improving after-sales service processes at the dealer network to increase service quality and customer satisfaction. Through the processes of mapping, data analysis and performance indicators, verification and monitoring of activities, the consultant will support the service department of the participating dealers in the program through coaching activities, ensuring the implementation of a plan action for improvement aimed at the development and consolidation of performance.





Duties and Responsibilities


· Manage a list of critical dealers with the aim of improving the overall capability and customer service levels;


· Map network processes from reception to delivery, focusing on diagnosis and repair capability;

· Identify the areas to be changed and improved together with the associated recovery actions and timings. This will include coaching and training where appropriate;

· Involve Dealer Senior Management in order to achieve the required results;

· Carryout follow up reviews in order to manage progress to a satisfactory conclusion;



Education, Competencies and Experience required

· Degree in engineering (automotive related);


· Minimum 5 years working within the automotive industry;

· Being able to work under pressure and deliver results to agreed timescales;

· Experience of communicating and building relationships at all levels;

· Proven ability to make sound business decisions;

· Customer oriented;

· High level of technical competences;

· High level of behavioral competences;

· Well organized, reliable and motivated, autonomous and proactive;

· Collaborative approach;

· Strong influencing and communication skills;

· Problem solving;

· Good systems and PC knowledge / skills;

· Good educational background;

· Italian language native;

· English language fluent;

Office: Field
  • Italia

CONTRATTO A TEMPO DETERMINATO
DA 1 A 5 ANNI (Requisito Obbligatorio)
FULL TIME
LAUREA (VECCHIO E NUOVO ORDINAMENTO) (Requisito Obbligatorio)

 

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